April 23rd, 2007
For me, this is yet another reason to love DreamHost. In the past I have had the misfortune to deal, on behalf of clients, with a really awful web hosting company located right here in Saskatoon. When I started dealing with DreamHost I thought that all my wishes had been granted. I will be the first to tell you that DreamHost is not perfect. Far from it, in fact. If you believe that your webhost is perfect, then I am afraid that you should seek some medical help, because you are suffering from delusions. No webhost is perfect. They are run by regular human beings like you and me. As a result, they make mistakes like we do. The amazing thing about DreamHost is that they actually admit when they screw up. In my experience, this is a first amongst webhosts. I simply cannot count the number of times that I have had someone at a webhosting company tell me that something wasn’t their fault when it most defintely was. A perfect example is the aforementioned local hosting company. One of my clients had a dedicated server with them and it mysteriously went down one day. It took us four hours and talking to the two owners of the company before they owned up to the fact that someone accidentally unplugged the server in the data center.
In addition to being completely up-front about their operation, warts and all, the customer service at DreamHost is second to none. Back around the dawn of the new year I was working to migrate one client’s web application to new hosting at DreamHost. Unfortunately, the site relies on a very old version of Postresql which does not play well with networked storage and the storage at DreamHost is all networked. Over the course of two weeks their customer service staff spent a tonne of time trying to help me get things up and running. They even called me once, despite their site information stating that they only call US customers. Even though we could not get the legacy app to run properly on their machines, I was unbelievably impressed with their service and would recommend them to anyone on the basis of that alone.
While I’m on the topic of DreamHost, I noticed that Philip has had some trouble with his blog host recently. From the sounds of things, this is not the first time. Well, Philip, I suggest that you give DreamHost a try. In addition to all of the great things I had to say about them above, they also offer WordPress blogs as a one-click install. That’s it, just click one button in the administration panel and you’re golden. If you do switch, you’d be getting your blog onto a decent Linux web server instead of one of those nasty Windows machines
Just another quick note. Our house has both the bottom and top floors framed now and they should be adding the roof this week. On Saturday Lindsay and I took a trip over to the new place and took some pictures in and around the house. I will be posting them to the albums in the next few days, so keep an eye peeled.